Vendor: HP
Exam Code: HP3-X10
Exam Name: X10 – Servicing HP Essential Desktop Products

QUESTION 1
Which tasks does the HP Support Assistant enable you to perform? (Select three.)

A.    reinstalling the software image
B.    connecting to the HP support agent
C.    changing the boot order
D.    viewing a computer’s action history
E.    clearing the BIOS passwords
F.    scheduling periodic tune-ups

Answer: BCE
Explanation:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03033620&lc=en&cc=uk&dlc=en

QUESTION 2
Which memory configurations cannot be fully addressed by an HP PC running the 32-bit Windows 7 Home Premium operating system?

A.    2048MB (1024MB x 2)
B.    2048MB (2048MB x 1)
C.    3072MB (3072MB x 1)
D.    4096MB (2048MB x 2)

Answer: C

QUESTION 3
How many pins are on a DIMM module for an HP Compaq d220/d230 desktop computer?

A.    168
B.    184
C.    200
D.    240

Answer: B

QUESTION 4
Your customer has an HP desktop PC and is not sure if the hard drive is corrupt or failing. What should you do to diagnose the problem?

A.    Run Drive Protection System (DPS)
B.    Perform a virus scan
C.    Run chkdsk
D.    Perform a CMOS test

Answer: C
Explanation:
chkdsk is normally used to check hard drive status and whether there are any corrupt sectors on the disk.

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